Assistant: Add personification to your Touchbase tools !
The assistant interface has been designed to mirror the interface used by agents for a consistent experience. This new and useful tool introduces several additional features tailored for assistants.
Mobile accessibility: The new assistant interface is not limited to desktop use. You can also access it on your mobile phone by downloading the Touchbase SM2 app. Simply select your board and enter your credentials, just like you would to access the web platform.
Disconnect button on the app
With this new feature, both agents and assistants can easily close the app on their mobile device.
What's more, even when the app is closed, users won't miss a beat as notifications will still appear. This means they can stay connected, even when they are not actively using the app.
We've been hard at work on some improvements to our app
We've been hard at work on some improvements to our app - from visual changes to new features!
An important reminder for office administrators: your group messages are no longer sent via text message (SMS)